Tanzu Operations Manager/Foundation Core fails on the Bosh Director deployment with stemcell upload error
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Tanzu Operations Manager/Foundation Core fails on the Bosh Director deployment with stemcell upload error

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Article ID: 440456

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Updated On:

Products

VMware Tanzu Platform Core Operations Manager

Issue/Introduction

When Apply Changes is performed on Tanzu Operations Manager/Foundation Core it would fail on the Bosh Director deployment during the stemcell upload tasks as below:

creating stemcell (bosh-vsphere-esxi-ubuntu-jammy-go_agent 1.222):
CPI 'create_stemcell' method responded with error: CmdError{"type":"Unknown","message":"undefined method `property_collector' for nil:NilClass\n\n          @property_collector = service_instance.retrieve_content.property_collector\n                                                                 ^^^^^^^^^^^^^^^^^^^","ok_to_retry":false}
Exit code 1
2026-05-12 10:14:12 UTC Finished "/usr/local/bin/bosh --no-color --non-interactive --tty create-env /var/tempest/workspaces/default/deployments/bosh.yml"; Duration: 36s; Exit Status: 1
Exited with 1.

Environment

Tanzu Operations Manager 
Foundation Core 
Bosh Director 

Cause

This can happen if the vSphere CPI release is incompatible with the vCenter version, in this case Opsman was running on 3.0.15 while vCenter version was running on 8.0.3 


Resolution

You can review the version requirements in the Opsman documentation https://techdocs.broadcom.com/us/en/vmware-tanzu/platform/tanzu-operations-manager/3-1/tanzu-ops-manager/install-vsphere.html#-version-requirements

Upgrade the Operations Manager to a higher version post verifying the compatability, in this case upgrading from 3.0.15 to 3.0.41 fixed the issue.