Unable to export to .XLSX format in CA XFLOW

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

We can only export the ticket list to the old excel .xls format, but not the modern .xlsx. Need same export capability like in classic SDM in Xflow as well.

 

Environment

Service Desk Manager

USRD 17.4 RU5

Cause

Product Limitation

Resolution

This feature is enhanced and with 7.4 RU6 and 17.5 GA will be able to export to .xlsx format in Xflow.