ASM error with MFA

Products

• CA App Synthetic Monitor

Issue/Introduction

Every once in a while ASM will stop allowing to test webdriver scripts, it continually fails with '(-98) no more monitoring stations available to perform the check' no matter what we try.

We have tried changing the locations, the timeout, the script, wait over 5 minutes before trying again. How can we remedy it when it starts happening? This application has MFA layer.

Environment

App Synthetic Monitor

Resolution

When a regular check is run and it finishes with an internal error code, another checkpoint(s) are tried immediately until non-internal error is received. If all checkpoints from the pool (max 5) are exhausted, the -98 "no more monitoring stations available to perform the check" error line is inserted to signal the check was essentially given up.

But for test checks, only one is ever tried, but the code branch after exhausting all checkpoints (just one here) to insert the -98 error is executed, too.

We are aware that this is very comple for script development, when you reach a moment, your script starts throwing internal errors quite consistently, the only thing you can do now is to just activate it and wait for few runs, until a non-internal error result comes back. This is time-consuming as the minimal interval for monitor runs is 5 minutes.

A workaround is to use the WebDriver CLI can be used to execute scripts locally on your desktop.

Downloading: ASM Download Tools
Documentation: Track Website Performance

This advantage, however, takes away the advantage of the online script editor.

This will be fully fixed in production with hotfix 25.10.7.