CloudHealth Single Sign On - Sorry, we cannot log you in at this time.

Products

• CloudHealth

Issue/Introduction

If you receive error "Sorry, we cannot log you in at this time" you may be impacted by a known issue.

Resolution

This issue does have a few root causes:

1. Profile already exists within a tenant under CloudHealth - Please log a ticket and request that CloudHealth Support confirm if a user record already exists, and provide permission to remove this user also. 
   
   
2. User's Single Sign On assertion doesn't include a name, or email attribute. Please provide a SAML trace by following - How to gather a SAML trace 
   
   CloudHealth Support can then validate if the assertion includes the required attributes.