Automic AWI login screen data and choices ignored due to URL fragment mismatch
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Automic AWI login screen data and choices ignored due to URL fragment mismatch

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Article ID: 440128

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

Automic Web Interface (AWI) fails to retain the login text boxes (username, department, language, login options, etc...) after upgrading to version 24․4․4․

  • Username and department fields appear blank upon accessing the AWI login page․
  • Login information is retained during logout but lost once the browser is closed․
  • The issue persists across different web browsers even after clearing cache and cookies․
  • Language information not being kept between sessions (logging in with language set to Deutsch, then opening a new connection will set language to English instead of remembering Deutsch)

ERROR MESSAGE in AWI log:

"Stored login data (System: [system-id], Client: [client-id]) ignored because it does not match URL fragment (System: [system-id], Client: [client-id])"

Environment

CA Automic Workload Automation - Automation Engine 24.4.4

AWI: Jetty launcher/Tomcat

Component: Automic AWI v24․4․4

 

Cause

DE187694: The problem is a side-effect of a change made in a previous defect (DE183398). It occurs because stored login data is ignored if the system name in the uc4config.xml does not exactly match the URL fragment used to access the AWI.

Resolution

Workaround:

Until the upgrade to version 24.4.5 is possible, you can mitigate the issue by ensuring the system name configuration matches.

  1. Open the uc4config.xml file.
  2. Set the name= attribute to be identical to the system= attribute for the connection.
  3. Restart the AWI or reconnect to apply the changes

Solution:

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automic Web Interface

Automation.Engine 24.4.5 - Planned release July 2026
Automation.Engine 26.1.0 - Planned release August 2026

 

Additional Information

Public Title: AWI Cookie handling when using Kerberos

Public Description: A problem that prevented AWI from properly handling cookies during Kerberos authentication has been resolved.

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