The EventManager is not sending events to the Kafka server

Products

• Network Observability
• CA Performance Management

Issue/Introduction

The EventManager is not sending events to the Kafka server, and network packet captures (pcap) show no traffic to kakfa server. 

Environment

 

Product Description: DX NetOps Classic.

Support Product: Network Observability

Product Release: 24.3, 25.4

 

Cause

The parameter em.kafka.enabled was set to false in the em.properties file, disabling the connection.

Resolution

 

1. Navigate to the properties file located at $PMHOME/EM/webapps/EventManagerWEB-/INF/em.properties.
2. Change the em.kafka.enabled parameter from false to true.
3. Restart the event manager service to resolve the issue.