CloudHealth Policies Fail to Save Due to Incorrect Email Configuration

Products

• CloudHealth

Issue/Introduction

When attempting to create a new policy or update an existing one (such as a Budget Policy), the Save action appears to fail or the policy does not appear in the policy list after saving. There may be no explicit error message, but the configuration changes are not retained.

Environment

Product: CloudHealth
Feature: Policies, Budget Management

Cause

This behavior is often caused by an invalid or uncommitted email address in the Deliver To or Notifications section of the policy configuration. The CloudHealth platform validates recipient fields before committing the policy to the database; if an email address is malformed or has not been properly 'committed' in the UI, the save process will not complete.

Resolution

To resolve this issue, ensure all email addresses within the policy are correctly formatted and committed.

1. Edit the Policy: Navigate to the policy that is failing to save.
2. Locate Recipient Fields: Scroll to the notification or delivery section (e.g., "Deliver To").
3. Validate Email Format: Ensure there are no typos, extra spaces, or unsupported characters in the email addresses.
4. Commit the Address:When typing an email address, you must press 'Space' or 'Comma' to commit the entry.
5. Verification: A successful commit is indicated when the email address is enclosed in a grey box with an "x" next to it.
6. Save: Click the Save Policy button. You should receive a confirmation that the policy was saved successfully.