RA Webservice integration jobs fail with ' 'WEBSERVICE' with type 'CITC' does not exist in client '00000' after V24 migration.

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS

Issue/Introduction

After migrating from Automic Automation V21 to V24.4.4 and updating to the new RA-Integration for Webservices, jobs may fail with the following symptoms:

• Error Message: FAULT_OTHER - 'WEBSERVICE' with type 'CITC' does not exist in client '00000'.
• Inconsistent Behavior: The error may occur on some agents while others work fine, despite identical versions.
• Curl Dependency: Jobs fail only when curl is disabled. When curl is enabled, the jobs complete successfully.
• Object Behavior: Migrated objects fail, but newly created objects with identical settings work without issue. Saving or re-importing migrated objects does not resolve the problem.

Environment

• Product: CA Automic Workload Automation
• Version: Migration from V21 to V24.x
• Component: RA Webservice Integration
• Agent Version: 24.2.0 or higher

Cause

The error indicates that the Automation Engine cannot find the RA Solution definition (CITC object) in Client 0 for the specific agent's request. This is often due to a mismatch in the internal parameter structure of migrated objects. Legacy objects may lack mandatory parameters introduced in the new RA-Solution (such as retry settings), which are only fully populated during fresh object creation.

Resolution

Determine the affected objects with the following SQL statement:

select * from ocv where OCV_VName='componentName' and ocv_value like 'WebService';

Some of the objects will return as 

OCV_OH_IDNR	OCV_VNAME	OCV_TYPE	OCV_ENCRYPTED	OCV_CONNECTION	OCV_KEY	OCV_VALUE	OCV_ISUTF8
1234567890	componentName	2	0	0	0	WebService	0

Unload all objects containing 'WebService' in the OCV_Value column using a transport case. Then, use the DB Change utility to update the values appropriately. Use the following script to accomplish this:

REPLACE JOBS, *, CVALUE:componentName, "WebService", "WebserviceRest"

Load the new transport case and overwrite the existing objects.