SpanVA update fails to download or start

Products

• CASB Gateway Advanced
• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

SpanVA connecting to CloudSOC through a proxy fails to download or start a SpanVA update.

• SpanVA proxy configuration for http proxy was configured to uses https://Proxyserver:PORT versus http://Proxyserver:PORT
• Health check could be green with this issue.
• Datasource can successfully upload Audit data. 

Resolution

Configure the proxy setting in the SpanVA configuration to use http://Proxyserver:PORT for both http and https.

SpanVA version .170 has changed the UI to configure http to avoid confusion.