How Purge Maintenance Work on a Reporting Server

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

You may find that computers forwarded to a "reporting" Symantec Management Platform (SMP) server are not purged as expected. Even after you configure the purge maintenance settings to delete a computer after a specific number of days and run the purge schedule, the targeted computers remain in the database.

Environment

ITMS 8.x

Cause

This issue occurs because the AeX AC Client Agent data class is not forwarded to the reporting SMP server. Without this specific data class, the purge maintenance process cannot validate the computer's status for deletion.

Resolution

When you run purge maintenance, the system executes a query to identify which computers to delete. To ensure your computers purge correctly, the system validates the following three criteria:

1. Modified Date Threshold: The system checks the ModifiedDate column in the ResourceUpdateSummary table. This date must meet the specific threshold you configured in the SMP console (for example, 30 days).

2. Data Class Verification: The system checks the InventoryClassGuid column in the ResourceUpdateSummary table for the GUID: $9E6F402A-6A45-4CBA-9299-C2323F73A506$. You populate this value by forwarding the AeX AC Client Agent data class to your reporting SMP server.

3. Management Status: The system confirms that the computer has a value of IsManaged = 1 within the vRM_Computer view.

Once you ensure the AeX AC Client Agent data class is being forwarded, the purge maintenance task identifies the records correctly and deletes the computers as expected.