ConnectALL duplicates image attachment in ALM when added as inline attachment named like 'Screenshot 2026-05-06 at 11.16.44 PM.jpg' in Jira description.

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

Steps to Reproduce: 

1. Create automation between Jira Cloud and ALM
2. Add field mapping for Attachments, comments field
3. Create a record in Jira with inline attachment in description and sync the record.
4. Add a comment to the same Jira record and sync again.

 

Actual Results: 
The attachment synced at the time of record creation in ALM gets duplicated every time the Jira record is updated.
As soon as you have an update to ALM record, all those duplicated images will sync back to Jira from ALM.

 

Expected Results: 
Duplication should not happen in any case.

Environment

4.1

Cause

DE192199

Resolution

Investigation underway