Can't install Data Collector getting error "Error: Could not determine hostname"

Article Id: 4394

Status: Published

Updated On: 14-02-2018 08:19

Legacy Id: TEC1599982

Products:

CA Infrastructure Management , CA Infrastructure Management , CA Performance Management - Usage and Administration , CA Performance Management - Data Polling

Issue/Introduction:

Getting the error "Error: Could not determine hostname" when installing the data collector.

Cause:

This error is caused when there there no an entry for the value returned from the hostname command in the /etc/hosts file.

Environment:

CAPM 2.x +

Resolution:

1. Run the hostname command

2. Edit the /etc/hosts file and make sure there is an entry or alias set for the systems I.P. address and the name retunred from the hostname command above.