Unable to generate the users report in the UI of VMware Identity Manager

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Generating the Users report under Dashboards - Reports - Users opens a blank empty page with no visible error.
• All other Reports open as expected.

Environment

VMware Identity Manager 3.3.7

Cause

• The application may not have enough shards available to generate the reports.
• Some vIDM users may not be in the 'ALL_USERS' group.

Resolution

• Increase the amount of available shards as this is a known cause of empty dashboard reports.
  • KB 325880 (After upgrading to vIDM 3.3.7, user dashboard reporting and Active Directory sync log are not updating: the cluster currently has the maximum number of shards open) 
• If the User report is still not opening after increasing the shards, open a Broadcom Support Case and reference this article ID 439353.
  • KB 142884 (Creating and managing Broadcom cases) 
  • There may be a user who is not a member of the ALL_USERS group.
  • Adding a user to ALL_USERS requires direct database access.