Importing or deploying an OVF template fails with the error "A fatal error has occurred. Unable to continue".

Products

• VMware vCenter Server

Issue/Introduction

Unable to import or deploy an OVF template. Error: A fatal error has occurred. Unable to continue

The following events are seen in the logs:

Log file: /var/log/vmware/vsphere-ui/logs/vSphere-ui-client-virgo.log

com.vmware.vapi.std.errors.InvalidArgument: InvalidArgument (com.vmware.vapi.std.errors.invalid_argument) => {
    messages = [LocalizableMessage (com.vmware.vapi.std.localizable_message) => {
    id = com.vmware.vdcs.util.unhandled_error,
    defaultMessage = An error occurred: future must be done,
    args = [future must be done],
    params = <null>,
    localized = <null>

Log file: /var/log/vmware/content-library/cls.log

YYYY-MM-DDTHH:MM:SSZ | ERROR    | <activity-id> | cls-simple-activity-1     | EnsureTaskRegisteredActivity   | Cannot change state for ManagedObjectReference: type = Task, value = task-XXXXXX, serverGuid = <GUID> from queued to running. Runtime error reported for task.setState (vim.fault.NoPermission) {
   faultCause = null,
   faultMessage = null,
   object = ManagedObjectReference: type = ClusterComputeResource, value = domain-cXXXX, serverGuid = <GUID>,
   privilegeId = Task.Update,
   missingPrivileges = (vim.fault.EntityPrivileges) [
      (vim.fault.EntityPrivileges) {
         dynamicType = null,
         dynamicProperty = null,
         entity = ManagedObjectReference: type = Task, value = task-XXXXXX, serverGuid = <GUID>,
         privilegeIds = (STRING) [
            Task.Update
         ]
      }
   ]
}. retrying...

YYYY-MM-DDTHH:MM:SSZ | ERROR    | <activity-id> | cls-simple-activity-1     | SimpleActivityWorker           | Exception will not be handled by activity EnsureTaskRegisteredActivity (handle=<handle-id>, entityId=<entity-id>): Future future is registered but not done

java.lang.IllegalStateException: Future future is registered but not done
        at com.vmware.vcloud.activity.toolkit.simple.SimpleActivity.getFutureResult(SimpleActivity.java:393) ~[activity-framework-toolkit-1.0.0.jar:?]
        at com.vmware.vdcs.task.impl.EnsureTaskRegisteredActivity.phaseCollectSetState(EnsureTaskRegisteredActivity.java:135) ~[vsphere-task-lib-1.0.0.jar:?]
        at com.vmware.vdcs.task.impl.EnsureTaskRegisteredActivity.phaseRetrySetState(EnsureTaskRegisteredActivity.java:171) ~[vsphere-task-lib-1.0.0.jar:?]
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_401]
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_401]
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_401]
        at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_401]
        at com.vmware.vcloud.activity.toolkit.simple.executor.SimpleActivityWorker.executePhase(SimpleActivityWorker.java:358) [activity-framework-toolkit-1.0.0.jar:?]
        at com.vmware.vcloud.activity.toolkit.simple.executor.SimpleActivityWorker.executeActivity(SimpleActivityWorker.java:240) [activity-framework-toolkit-1.0.0.jar:?]
        at com.vmware.vcloud.activity.toolkit.simple.executor.SimpleActivityWorker.run(SimpleActivityWorker.java:105) [activity-framework-toolkit-1.0.0.jar:?]
        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [?:1.8.0_401]
        at com.google.common.util.concurrent.TrustedListenableFutureTask$TrustedFutureInterruptibleTask.runInterruptibly(TrustedListenableFutureTask.java:131) [guava-32.1.0-jre.jar:?]
        at com.google.common.util.concurrent.InterruptibleTask.run(InterruptibleTask.java:75) [guava-32.1.0-jre.jar:?]
        at com.google.common.util.concurrent.TrustedListenableFutureTask.run(TrustedListenableFutureTask.java:82) [guava-32.1.0-jre.jar:?]
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_401]
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_401]
        at java.lang.Thread.run(Thread.java:750) [?:1.8.0_401]

Environment

vCenter Server 8.x

Cause

The issue occurs due to missing propagated permissions for vpxd-extension solution user.:VSPHERE.LOCAL\vpxd-extension-<ID>

Resolution

• Follow these steps to restore the necessary permissions:

  • Select your vCenter Server in the inventory.

  • Click on the Permissions tab.

  • Locate the user VSPHERE.LOCAL\vpxd-extension-xxxx.

  • Check the Propagate column. If it says "No,"

  • Select the user and click Edit.

  • Check the box labeled Propagate to children.

  • Click OK.