Aria Operations Primary Replica Node Returns 503 Service Unavailable Error

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Attempting to manually start the vmware-vcops-web.service fails.

# systemctl status vmware-vcops-web.service

Environment

8.18.5

Cause

The vmware-vcops-web.service fails to start because the required product-ui logging directory is missing from the /storage/log/vcops/log/ path.

Resolution

1. Log in to the affected Aria Operations node via SSH or virtual machine console as the root user.
   
   
2. Recreate the missing logging directory by executing the following command:
   
   

   # mkdir -p /storage/log/vcops/log/product-ui/

   
   
   
3. Modify the ownership of the directory to the admin user and group:
   
   

   # chown -R admin:admin /storage/log/vcops/log/product-ui/

   
   
   
4. Set the correct permissions for the directory:
   
   

   # chmod 755 /storage/log/vcops/log/product-ui/

   
   
   
5. Restart the web service to apply the changes:
   
   

   # systemctl restart vmware-vcops-web.service

   
   
   
6. Verify that the service has started successfully:
   
   

   # systemctl status vmware-vcops-web.service