"Register Your Product" popup persists in WCC 24.1 when using a Load Balancer

Products

• Autosys Workload Automation

Issue/Introduction

After upgrading to or installing WCC V24.1, users encounter a persistent "Register Your Product" banner or popup every time they log in. Despite completing the registration multiple times, the prompt continues to appear upon subsequent logins.

Symptoms:

• Registration process appears to complete successfully, but the state is not saved.
• The issue is most prevalent when users access WCC via a Load Balancer (LB) URL.
• OTP (One-Time Password) and registration steps are repeated frequently without permanent resolution.

Environment

• Autosys Workload Automation 24.1
• Web Control Center (WCC) 24.1
• Environment utilizing an External Load Balancer (F5, NetScaler, etc.)

Cause

The product registration synchronization fails to commit correctly to the database when the session is routed through a Load Balancer. This is often due to session persistence issues or the Load Balancer failing to pass necessary registration headers/tokens correctly during the finalization of the registration handshake. This behavior can also occur if you access the WCC URL using shortname versus the Fully Qualified Domain Name (FQDN).

Resolution

To ensure the registration is permanently recorded in the database, you must bypass the Load Balancer and register directly against a WCC node.

1. Identify a Direct URL: Obtain the direct hostname and port for one of your WCC nodes (e.g., http://wcc-server-01.example.com:8443/wcc).
2. Bypass Load Balancer: Close all browser tabs and open a new session directly to the WCC node URL identified in Step 1.
3. Perform Registration:
   • Log in as an administrative user.
   • Complete the "Register Your Product" workflow.
   • Ensure you complete all steps until the success confirmation appears.
4. Verify Direct Persistence: Log out of the direct node session and log back in to the same direct URL. The registration popup should no longer appear.
5. Verify Load Balancer Persistence: Log in via the standard Load Balancer URL. The registration status is now saved in the shared configuration database, and the popup should remain suppressed.

 

Note: If you're logging in to the WCC using the shortname URL, you will likely encounter the same issue. So, at least for the registration process, ensure you are using the FQDN URL..