Yum Install/Upgrade packages.broadcom.com Returns "The Requested URL Returned 403"

Products

• Carbon Black EDR

Issue/Introduction

When attempting to install or upgrade from the packages.broadcom.com repository, the follow message is returned. 

[Errno 14] curl#22 The Requested URL Returned 403

Environment

• Carbon Black EDR: All Versions
• Carbon Black Event Forwarder: All Versions
• Yara Connector

Cause

Proxy is not allowing the connection

Resolution

1. Validate if a proxy is in place. 

   cat /etc/yum.conf | grep 'proxy'

2. Validate that the following URL and Jfrog SaaS URL closest to your environment can be reached outbound on port 443. 
   • packages.broadcom.com
   • https://jfrog.com/help/r/artifactory-what-urls-ips-should-i-add-to-an-allowlist-for-direct-cloud-storage-download-in-jfrog-saas/aws
3. If the issue is still being experienced with the URL's allowed, open a support case with the following information

   1. If additional support is needed, provide the following: 

      • tcpdump output during the install/upgrade attempt, attaching the yum_issue.pcap file:

        sudo tcpdump -i any -nn src host <hostip> -s 0 -v and port 443 -w /tmp/yum_issue.pcap

      • curl output: 

        curl -u username:token https://packages.broadcom.com -vvv
        
        Then with proxy
        curl -u username:token https://packages.broadcom.com -vvv --proxy proxyaddress:port

Additional Information

If tcpdump is not available. 

yum install tcpdump --disablerepo=CarbonBlack