Collector nodes missing from GUI after deployment in VCF Operations for Networks

Products

• VCF Operations for Networks

Issue/Introduction

• After deploying one or more new Collector nodes they do not appear under Settings > Infrastructure and Updates.
• The VMs are powered on in vCenter, but the Platform cluster does not acknowledge their registration.
• From CLI (i.e. SSH to Collector node as consoluser) command:
  
  show-connectivity-status
  
  which shows the "Platform VM Pairing status: Failed" as shown in below example:
  

  (cli) show-conectivity-status
  Proxy VM
  
  Customer ID: #####
  Deployment UUID: ########-####-####-####-########
  Deployment ID: #########
  Instance ID: ####################
  Created On: ()
  IP Address: ##.#.###.###
  Netmask: 255.255.255.0
  Gateway: ##.#.###.#
  DNS nameservers: ##.##.###.##
  NTP servers: ##.##.###.##
  NTP status: InSync
  Gateway ping status: Success
  Upgrade connectivity status (suc.ni.vmware.com:443): Failed
  Support connectivity status (support2. ni.vmware.com:443): Disabled
  Performance Telemetry connectivity status (svc.ni. vmware.com:443): Disabled
  Registration connectivity status (reg.ni.vmware.com:443): Failed
  Registration status: Not Registered
  Platform VM IP/URL: ##.##.###.##
  Platform VM network connectivity status: Failed (All services may not be running.)
  Platform VM Pairing status: Failed
  (cli)

 

NOTE:  VCF Operations for Networks was formerly named Aria Operations for Networks (AON), and prior to that was named vRealize Network Insight (vRNI).

Environment

VCF Operations for Networks 6.14.x

Cause

The newly deployed collector was not paired with the Platform using the required Shared Secret.

Resolution

1. Log into the GUI and navigate to the Infrastructure and Support page.

2. Click on the "Add a new Operations for Networks Data Collector virtual appliance" button and copy the Shared Secret.

3. Log into each Collector node that is not paired via SSH using the consoleuser account.

4. Execute the set-proxy-shared-secret command on each Collector that is not paired.

5. Paste the copied Shared Secret when prompted to complete the pairing sequence.

Additional Information

Installation and Configuration

Deploy Additional Collector to an Existing Setup