VCloud Director template upload timed out

Products

• VMware Cloud Director

Issue/Introduction

• When attempting to upload a template, the process times out and fails..
• Debug log shows below details
  

  xxxx-xx-xx xx:xx:xx,xxx | DEBUG    | task-service-activity-pool-1 | ReceivingSocketImpl            | Resource uploaded-disk-1.vmdk not fully transferred y
  et (1,494,998,528/1,420,963,840) for transfer session xxxx | requestId=xxxx,request=POST https://test.com/api/catalog/xxxx/action/upload,requestTime=xxxx,remoteAddress=x.x.x.x:9775,userAgent=VMware-client/4.4.0 (ovfTool; libcurl),accept=application/*+xml;version 31.0 vcd=xxxx,task=xxxx activity=(com.vmware.vcloud.backendbase.management.system.TaskActivity,urn:uuid:xxxx)
  2026-04-23 08:27:37,229 | DEBUG    | pool-jetty-671            | CSecurityManager               | Retrieving cached security context for user [loginUserId
   = xxxx, operatingOrgId = xxxx, isSystemAdministrator = false, canSwitchOrgContext= false]
   | requestId=xxxx,request=GET https://test.com/api/vAppTemplate/vappTemplate-xxxx
  3-f77ad47c7fad,requestTime=xxxx,remoteAddress=x.x.x.x:9906,userAgent=VMware-client/4.4.0 (ovfTool; libcurl),accept=application/*+xml;version 31.0

Environment

10.x

Cause

The OVF descriptor file (.ovf) contains an incorrect ovf:size or disk capacity attribute for the associated VMDK, causing a mismatch between the expected data and the actual bytes transferred by the cells.

Resolution

Kindly refer to Error: "Unable to retrieve OVF descriptor" and "Error during content upload: Timed out" errors when trying to upload an OVF or OVA. for steps to update OVF descriptor file with disk size.