VCF 9.1 installer deployment is failing in Step "VCF Management Services Deployment Task"
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VCF 9.1 installer deployment is failing in Step "VCF Management Services Deployment Task"

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Article ID: 439240

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Updated On:

Products

VMware SDDC Manager / VCF Installer

Issue/Introduction

  • VCF installer logs shows the following error:

    Specified NTP server is specified incorrect


    /var/log/vmware/vcf/domainmanager/domainmanager.log
    yyyy-mm-ddThh:mm:ss.zzz+0000 ERROR [vcf_dm,################################,####] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-782] [######] PUBLIC_FLEET_LCM_TASK_FAILED The Fleet lifecycle
    {0}
    task with ID <task_id> failed. Internal errors: Status polling timed out. 
    ..
    Review the logs to check operation progress. Increase the timeout value if the operation requires more time.


    /log/vmware/vcf/sddc-support/sos-<<epoch>>/VCFMgmtComponents/vcf-management-services/<<vcfsr-fqdn>>/services-logs/vcf-sddc-lcm/<<node-name>>/vcf-sddc-build-service-sddcbuild-#########-#####/sddcbuild/console-log-<task_id>.log
    [<task>, taskId=<task_id>]- Failed to create VCF Operations cluster
    yyyy-mm-ddThh:mm:ss.zzz stdout F org.springframework.web.client.HttpServerErrorException$InternalServerError: 500 500 on POST request for "https://<VCFOPS_FQDN>:443/casa/cluster": 
    "{
    	"error_message_key": "ntp.chain.validation.failed",
    	"error_arguments": ["<NTP_FQDN>"],
    	"error_message": "Specified NTP server is specified incorrect."
    }"

Environment

VCF 9.1

Cause

Configured NTP Server is not reachable from VCF Operation Appliances

Resolution

Check UDP port 123 is opened for NTP traffic between VCF components