VCF Import Fails at Operations Collector OVF Deployment Due to Network Timeout

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When attempting to import a new VMware Cloud Foundation (VCF) instance into an existing Fleet Manager, the task fails during the VCF Operations Collector OVF deployment phase, or gets stuck at "Updating join status of VCF Operations and deployment status of VCF Operations collector to succeeded".

The /var/log/vrlcm/vmware_vrslcm.log shows network I/O exception errors and connection timeouts during the OVA/VMDK file transfer:

 

Request scaleout failed with error cause [{"messageId":"X.X.X","message":"IO Exception occurred while performing the operation. Check the logs for more information.","eventId":"<REDACTED_SECRETS>","retry":true,"exceptionMessage":"Unexpected ioexception occurred.","exceptionStackTrace":"java.net.ConnectException: Connection timed out (Connection timed out)\n\tat java.base/java.net.PlainSocketlmpl.socketConnect(Native Method)

Initial failures may also log DNS resolution errors:

java.net.UnknownHostException: <REDACTED_HOSTNAME>

 

Environment

VMware Cloud Foundation 9.0.2
vSphere 8.x
Aria Suite Lifecycle

Cause

The primary cause is a lack of network connectivity (specifically blocked TCP port 443 or DNS resolution failure) between the Aria Suite Lifecycle (vRLCM / Fleet Manager) appliance and the target ESXi host's management network, which prevents the OVF deployment file transfer from completing.

If any task becomes unresponsive, restarting Fleet Management is recommended to clear stuck task. 

 

 

 

 

 

 

Resolution

If the deployment task remains stuck at 100% or "Updating join status of VCF Operations and deployment status of VCF Operations collector to succeeded" in the UI after network paths are corrected, restart the Fleet Management services to clear the stuck task.