Dashboards with many widgets will not load or take a long time to load

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Customer has a series of 6 dashboards, each dashboard has a large amount of widgets, most of which have sql as the source. This includes Piev2, gauge, sql tables.

These dashboards report data for different departments; they contain the same amount of sql queries and report similar data. The data is extracted from our uim database. 

This database data is updated monthly. Following the update most of these dashboards take a long time to load when accessed, after 24 hours they usually load, however more recently some load and others haven't.

Environment

• DX UIM 23.4 - any version

Cause

• dashboard timeout

Resolution

Increase the dashboard dataSession timeout under the dashboards section in the wasp.cfg, e.g.,

<timeouts>
            metricDS = 30000
            qosDS = 30000
            dashboardDS = 30000
            sqlDS = 30000
            probeDS = 30000
            dataSession = 10000
            slaDS = 30000
            listDS = 30000
        </timeouts>

For example, try 20000 or 30000 if that is an acceptable length of time. Note that the time is in milliseconds.

Refer to: Troubleshooting dashboards