PDF Preview and Export Not Working On Project Modules

Products

• Clarity PPM On Premise

Issue/Introduction

The following symptoms are observed:

1. Task module in the board view not loading. An immediate error upon loading shows generic error:
API-1019 : Could not process the request due to internal error.

2. Status module just spins indefinitely or based on the timeout limit set

SELECT 
    o.option_code, 
    v.value 
FROM 
    cmn_options o
JOIN 
    cmn_option_values v ON o.id = v.option_id
WHERE 
    o.option_code IN (
        'PLAYWRIGHT_POOL_MAX_TOTAL_OPT',
        'PLAYWRIGHT_POOL_MAX_IDLE_OPT',
        'PLAYWRIGHT_POOL_MIN_IDLE_OPT',
        'PLAYWRIGHT_NAVIG_TIMEOUT_OPT',
        'PLAYWRIGHT_IGNORE_HTTPS_ERRS',
        'PW_WAIT_SELECTOR_TIMEOUT'
    );

Resolution

After ruling out timeout issues based on additional DEBUG component logging: com.ca.ppm.export.playwright
the issue is caused by the security applications/policies implemented.
When this is disabled or reconfigured, the PDF preview functionality works.

Please contact Support if guidance is needed.