VCF Operations for Logs displays error while checking the service status “loginsight_welcome_screen.service failed”

Products

• VCF Operations

Issue/Introduction

While checking the Log Insight service status, it was failing with the following error message:

 

loginsight_welcome_screen.service loaded failed failed Systemd service to set up welcome screen

 

Environment

VCF Operations for Logs 9.0.x
Aria Operations for Logs 8.18.x

Cause

The issue occurred due to a missing folder referenced by a command in the welcome screen configuration script (/etc/vmware/li-after-local.sh), as shown in the screenshot.

Resolution

Create the missing folder as requested in the script  (/etc/vmware/li-after-local.sh) 

1. Access the system via SSH using root credentials.
2. Navigate to the configuration directory: cd /opt/vmware/etc
3. Create the missing directory: mkdir isv
   
4. Re-run the initialization script: /etc/vmware/li-after-local.sh
5. Confirm that the script completes successfully and the service starts without errors.