NetApp SRA missing in SRM: vpserver failure after ONTAP password change
Article ID: 438850
Updated On:
Products
Issue/Introduction
VMware Site Recovery Manager (SRM) fails to load the NetApp Storage Replication Adapter (SRA) within the Site Pair configuration following a password change for the ONTAP Admin account. ONTAP Tools for VMware vSphere (OTV) indicates the SRA is disabled.
- When accessing the Site Recovery Manager UI and selecting the Storage Replications tab, the message "No storage replication adapters installed" is displayed.
- Clicking Rescan Adapters results in errors such as: Unable to find the storage replication adapter or Storage replication adapter is not installed.
- The vmware-dr.log may contain entries
In the /var/log/vmware/srm/vmware-dr.log
<REDACTED_DATE> error vmware-dr [SRM@6876 sub=Storage] Failed to load SRA from 'netapp:9.13P2'
<REDACTED_DATE> verbose vmware-dr [SRM@6876 sub=Storage] Posting event to VC: (dr.eventEx.StorageAdaptReloadFailEvent) {
--> installPath = "netapp:9.13P2",
--> fault = (dr.storage.fault.CannotLoadAdapter) {
--> faultCause = (dr.storage.fault.CommandFailed) {
--> faultCause = (dr.fault.InternalError) {
--> faultCause = (vmodl.MethodFault) null,
--> faultMessage = <unset>,
--> reason = "FATAL: sizeof(iv) should be equal to blocksize (16) at /usr/local/lib/perl5/site_perl/Crypt/Mode/CBC.pm line 20.
--> "
--> msg = ""
--> },
--> faultMessage = <unset>,
--> commandName = "queryCapabilities"
--> msg = ""
--> },
--> faultMessage = <unset>,
--> installPath = "netapp:9.13P2"
--> msg = ""
--> }
--> }
<REDACTED_DATE> error vmware-dr [SRM@6876 sub=Storage ctxID=d02d28ef opID=<REDACTED_UUID_1>-reloadAdapters:2e18:6b9e] ExecuteDiscoverArraysCommand: Unable to find the storage adapter for SRA UUID=<REDACTED_UUID_2>, error=
--> (dr.storage.fault.StorageAdapterNotFound) {
--> faultCause = (vmodl.MethodFault) null,
--> faultMessage = <unset>,
--> uuid = "<REDACTED_UUID_2>"
--> msg = ""
--> }
--> [context]zKq7AVECAAQAAGFXdAEMdm13YXJlLWRyAAAsGRxsaWJ2bWFjb3JlLnNvAAFCnSdsaWJkci1zdG9yYWdlLnNvAAEWGhABJGkaAdxdHAEdYBwCMpkDbGliZnVuY3Rpb25hbC5zbwAAzik0ANJCN
Environment
VMware Site Recovery Manager (SRM) 9.x
ONTAP Tools for VMware vSphere (OTV) 9.12, 9.13
NetApp Storage Replication Adapter (SRA) 9.13P2
Cause
This issue is caused by a failure of the vpserver service within ONTAP Tools for VMware vSphere (OTV).
The service fails following a derby database password update, which prevents the SRA adapter from communicating and loading successfully in SRM.
Resolution
Troubleshooting Workflow for the missing Storage Replication Adapter (SRA)
1. Compatibility and Installation Validation
Confirm the SRA is correctly installed on the VMware Live Site Recovery (formerly SRM) appliance.
Cross-reference the SRA version, Site Recovery version, and Array Operating System (OS) using the VMware Compatibility Guide.
2. Resource and Log Analysis
Log in to the Site Recovery appliance via SSH and execute df -h.
Note: Certain third-party SRAs lack automated log rotation, which can exhaust the /opt/vmware/support partition. If this partition is full, the SRM server service may fail to load adapters or crash entirely.
Review vmware-dr.log on the appliance. Search for strings such as "SRA" or "Storage Replication Adapter" to identify discovery or initialization failures.
3. SRA Rediscovery
In the vSphere Client, navigate to Site Recovery UI > Site Pair > Configure > Storage Replication Adapters.
Click Rescan Adapters. This forces the service to query the local file system and container registry for available binaries.
4. Vendor-Specific Remediation (NetApp OTV Example)
Follow the recovery procedures in the NetApp KB: ONTAP Tools for VMware vSphere (OTV): vpserver fails after derby db password update.
Confirm the vpserver service has successfully initialized on the OTV appliance.
Repeat the Rescan Adapters step in the Site Recovery UI to verify communication between Site Recovery and the OTV appliance.
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