AppNeta Intelligent Alarms Identifying Clearing Events Sent via Webhook

Products

• AppNeta

Issue/Introduction

When configuring AppNeta Intelligent Alarms to send notifications via a webhook (e.g., to DX Operational Intelligence or other third-party integrations), users
   may observe that alarms are successfully raised, but it is unclear if or how clearing events are generated. This can lead to alarms remaining in an open state
   in the receiving system.

Environment

AppNeta Performance Manager

• Intelligent Alarms
• v4 API Alarm Connector (Webhook)

Resolution

The AppNeta v4 API alarm connector is designed to notify on two distinct lifecycle states: RAISED and CLEARED.

There is no separate configuration toggle required to enable clearing events; the connector automatically sends a new webhook payload when the conditions of an active alarm are no longer met. To ensure these events are processed correctly, the receiving system must be configured to parse the state field within the JSON payload.

Sample Payload: CLEARED State

Below is an example of the JSON payload sent by the v4 connector when an alarm clears. Note the state field is set to CLEARED and a clearedTime timestamp is provided.

{
  "orgId": "####",
  "connectorName": "####",
  "connectorType": "WEBHOOK",
  "connectorId": "####",
  "alarmId": "####",
  "alarmType": "QUALITY_OF_SERVICE",
  "state": "CLEARED",
  "alarmSeverity": "MAJOR",
  "rule": "Multiple Web errors (Default)",
  "ruleId": "####",
  "description": "Web Test Error Equals Any for 2 out of 3 samples",
  "firstViolationTime": "2026-04-27T17:30:00.675+0000",
  "raisedTime": "2026-04-27T17:35:02.512+0000",
  "clearedTime": "2026-04-27T17:50:03.532+0000",
  "providerLink": "https://####.pm.appneta.com/pvc/ngp/alarm/####?orgId=####",
  "itemId": "####",
  "itemName": "####",
  "itemType": "WEB_PATH",
  "target": "https://####",
  "monitoringPointId": "####",
  "monitoringPointName": "####",
  "tags": [
    {
      "category": "APP",
      "value": "NetOps"
    }
  ],
  "noisyConditions": []
}

 

 

Additional Information

 

• RAISED: Sent when the alarm condition is first detected.
• CLEARED: Sent when the performance metrics return to levels that satisfy the alarm's recovery criteria.
• Ensure that your integration logic (such as DXO2 alarm mapping) correctly identifies the CLEARED value to transition the alarm status to CLOSED or RESOLVED.
  
  

  AppNeta Alarm Map to O2 

  State AppNeta Name	AppNeta Value	O2 Name	O2 Value
  state	RAISED	status	NEW
  state	CLEARED	status	CLOSED