Quiesced snapshot creation succeeds but the snapshot details lists "Quiesce guest file system" as "No"

Products

• VMware vSphere ESXi

Issue/Introduction

• The quiesced snapshot creation task completes successfully in the vSphere Client.
• When reviewing the snapshot properties of the VM (Select the VM > Snapshots tab > Select the snapshot), the value for Quiesce guest file system is listed as No.
  
  
  
  
  
• The guest operating system is correctly set on the virtual machine settings (e.g., Windows 2008 R2 64-bit) and the VMware Tools is running. Please refer KB/426901 for more details.
  
  
  
  
• Below log entries will appear in /vmfs/volumes/datastore/Affected_VM_Folder/vmware.log and /var/log/hostd.log of ESXi host when the issue occurs:
  
  
  • vmware.log:
    
    <YYYY-MM-DD>T<time> In(05) vcpu-0 - CPT: vm was stunned for 622224 us
<YYYY-MM-DD>T<time> In(05) vcpu-0 - SnapshotVMXTakeSnapshotWork: Transition to mode 1.
<YYYY-MM-DD>T<time> In(05) vcpu-0 - ToolsBackup: changing quiesce state: COMMITTED -> FINISHING
<YYYY-MM-DD>T<time>1Z In(05) vcpu-3 - HBACommon: First write on scsi0:5.fileName='/vmfs/volumes/#####-####-####-####-#######/VM_Name/VM_Name_5-000001.vmdk'

<YYYY-MM-DD>T<time>1Z In(05) vcpu-3 - DDB: "longContentID" = "#####-####-####-####-#######" (was "#####-####-####-####-#######")
<YYYY-MM-DD>T<time>In(05) vmx - ToolsBackup: changing quiesce state: FINISHING -> IDLE
<YYYY-MM-DD>T<time>In(05) vmx - ToolsBackup: changing quiesce state: IDLE -> DONE
<YYYY-MM-DD>T<time> In(05) vmx - SnapshotVMXTakeSnapshotComplete: Done with snapshot 'VM Snapshot YYYY-MM-DD, Time': 630
<YYYY-MM-DD>T<time> In(05) vmx - VVolObjNotifySnapshotDone: isEnabled: 1
<YYYY-MM-DD>T<time> In(05) vmx - VigorTransport_ServerSendResponse opID=#####-####-####-####-####### seq=4685920: Completed Snapshot.Take request in 3514399 US.
    
    
  • hostd.log:
    
    <YYYY-MM-DD>T<time> In(166) Hostd[2099413]: [Originator@6876 sub=Vimsvc.TaskManager opID=#####-####-####-####-####### sid=###### us
er=vpxuser:Domain\User] Task Created : haTask-11-vim.VirtualMachine.createSnapshot-13666667
<YYYY-MM-DD>T<time> Db(167) Hostd[2099692]: [Originator@6876 sub=Vmsvc.vm:/vmfs/volumes/#####-####-####-####-#######/VM_Name/VM_Name.vmx opID=#####-####-####-####-####### sid=###### user=vpxuser:Domain\User] Create Snapshot: VM Snapshot YYYY-MM-DD, Time, memory=false, quiescent=true
    
    
    
• Upon reviewing the services within the guest operating system (Start > Run > services.msc), it is observed that the Virtual Disk and VMware Snapshot Provider services are in a stopped state.
  
  
  
  

Environment

VMware vSphere ESXi 8.x

Cause

This issue occurs when the Virtual Disk and/or VMware Snapshot Provider services within the guest operating system are in a Stopped or Disabled state.

Resolution

To resolve this issue,

1. Log in to the guest operating system.
2. Go to the Start menu > Run > services.msc.
3. From the services list, start the 'Virtual Disk' and 'VMware Snapshot Provider' services.
4. Create a quiesced snapshot.