EDAA service queries fail when using Smarts CAS via curl due to Service Ticket timeout

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

Symptoms

When testing the EDAA service with Central Authentication Service (CAS) in Smarts via curl commands, the following symptoms may be observed:

• Successful acquisition of a Service Ticket (ST).
• No response or error from the SAM domain when querying for notifications, even though alarms are present.
• The issue occurs during manual testing where multiple curl commands are executed sequentially.

Environment

All Supported Smarts releases

Cause

By default, the Smarts CAS Service Ticket (ST) has a timeout of 10 seconds. When running queries manually via curl, the time taken to copy, paste, and execute subsequent commands often exceeds this 10-second window, rendering the ST invalid before it can be used

Resolution

For production or repetitive use, it is highly recommended to use automated scripts. Within a script, the authentication and resource access typically occur within the 10-second timeframe, avoiding expiration issues

For more details on authenticating against EDAA using Smarts CAS via command-line tools, refer to KB-425801