How is VMware Tanzu for Apache Kafka on Tanzu Platform supported?
Article ID: 438547
Updated On:
Products
Issue/Introduction
This article discusses how VMware Tanzu for Apache Kafka on Tanzu Platform is supported.
Support for this offering is different from other Data Service components in Tanzu Platform. The Kafka Service receives “packaging only” support. Please refer to the examples below for guidance
Resolution
The following items are examples of tasks which are covered by Tanzu Support for the Kafka Data Service:
In Scope | |
Installation/Upgrade of Kafka Data Service provided through Tanzu Platform | Yes |
Usage of configuration options provided through the Kafka Data Service Tile in Tanzu Platform | Yes |
Bug reporting | Yes |
Bug fix | Yes [1] |
Enhancements requests to the Kafka Data Service provided through Tanzu Platform | Yes [1] |
Debugging failures of the Kafka Data Service | Yes [2] |
Debugging Kafka Data Service failures | Yes [2] |
Security fixes when they are available in the upstream project for Kafka Data Service | Yes [5] |
Out of scope
The following items are examples of tasks which are not covered by Tanzu Support:
In Scope | |
Application support for Kafka, its engine and components maintained by the open source contributors | No [3] |
Application or Engine issues related to upgrading Kafka versions caused by upstream breaking changes | No |
Debugging custom code/applications | No [3] |
Advanced Configuration not exposed through the Kafka Data Service Tile in Tanzu Platform | No |
Performance issues of Kafka Data Service provided through Tanzu Platform | No |
Load/performance/stress testing of the Kafka Data Service provided through Tanzu Platform | No |
Experimental features | No [4] |
Developer tools / IDE integrations | No |
[1] - Bug fixes and enhancement requests are prioritized by Tanzu Engineering with input from Tanzu Support and our customers. There is no guarantee of an immediate fix and Tanzu Support retains the right to close out support tickets if a fix is not immediate.
[2] - Standalone crash dump files or logs with no associated monitoring data will not likely result in identifying a solution to the issue you are experiencing. Tanzu support has policies and procedures to help one gather the right contextual information to more clearly identify the nature and cause of a given issue.
[3] - Tanzu Support cannot assist with reviewing customer or third-party application code (including components bundled in the applications provided by this service) or troubleshooting application issues. Tanzu may provide assistance through your solution engineer or account team representatives.
[4] - Tanzu Support will provide best effort support for beta/experiment features that are shipped in a generally available product. The goal in this case is to find and report bugs so that the feature works correctly when it is generally available. A fix for any bugs uncovered may not be available until the feature is generally available. Production and Severity 1 support are not available for beta/experimental features.
[5] - Security fixes are only released when the fix is available in the upstream component bundled in the Tanzu Platform component. If the fix requires configuration changes, it will be prioritized by Tanzu Engineering taking into account the severity of the vulnerability addressed.
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