Server Installation Failure During ParityServer Service Registry

Products

• Carbon Black App Control

Issue/Introduction

When installing or upgrading the App Control server, the installer fails at the point of registering the parityserver service. 

• C:\program files (x86)\bit9\parityserver\support\serverinstall.log or C:\program files\bit9\parityserver\support\serverinstall.log 

  SHEPHERD: Creating Carbon Black App Control Server service.
  SHEPHERD: Executing "C:\Program Files\Bit9\Parity Server\parityserver.exe" /register /dsn "C:\Program Files\Bit9\Parity Server\shepherd.dsn"
  SHEPHERD: Return Code: 1 on execution of "C:\Program Files\Bit9\Parity Server\parityserver.exe".
  SHEPHERD: (FAILURE) Could not register Carbon Black App Control service.

Environment

• Carbon Black Application Control: All Versions

Cause

• Incorrect user permissions
• Security application conflict

Resolution

1. Uninstall Carbon Black Application Control.
2. Delete left over product folders :

   C:\program files (x86)\bit9
   C:\program files\bit9

3. Validate these registries do not exist 

   hklm\software\bit9
   hklm\services\currentcontrolset\parityserver
   hklm\services\currentcontrolset\parityreporter

4. Validate user permissions. Permissions Required for the App Control Service Account
5. Disable installed security products during the installation. 
6. Disable tamper protection for the App Control Agent. 
7. Attempt the Server installation again as a local administrator with DB access.