Default Ports for CA Service Management Insights and Jaspersoft Integration

Products

• CA Service Desk Manager
• ServiceDesk

Issue/Introduction

Users and administrators need to identify the specific network ports required for the bidirectional communication between CA Service Desk Manager (SDM) / xFlow and the CABI Jaspersoft server to ensure successful integration through firewalls.

Environment

• Product: CA Service Desk Manager 17.x / CA Service Management
• Component: Insights (xFlow), CABI Jaspersoft Reports
• Versions: SDM 17.3, 17.4; Jaspersoft 7.x, 8.x, 9.x

Resolution

The integration between SDM and Jaspersoft requires two primary communication paths. The default ports for these paths are outlined below:

1. SDM/xFlow to Jaspersoft (Web Traffic)

The xFlow Insights microservice communicates with the Jaspersoft server via standard web protocols. The port used depends on whether SSL is enabled on the Jaspersoft Tomcat instance:

• HTTP (Default): Port 8080
• HTTPS (SSL): Port 8443

2. Jaspersoft to SDM (Data Retrieval via JDBC)

The Jaspersoft server connects back to the SDM server using a JDBC driver to fetch data for reports. This communication targets the SDM Object Manager:

• Default Port: Port 2100

Additional Information

How to Verify Specific Configuration

You can confirm the specific ports and protocols configured in your environment by checking the following settings in the SDM Classic UI:

1. Log in to SDM Classic UI as an Administrator.
2. Navigate to the Administration tab.
3. Go to xFlow Interface > General.
4. Use the Show Filter button to search for these configuration keys:
   • insights.jasper.domain: Displays the hostname and port currently in use (e.g., ####-SERVER:8080).
   • insights.jasper.protocol: Confirms if the system is using HTTP or HTTPS.

Firewall Requirements

Ensure that the following directional traffic is allowed:

• SDM/xFlow Server → Jaspersoft Server: TCP Ports 8080 or 8443.
• Jaspersoft Server → SDM Server: TCP Port 2100.