Error LCMMARKETPLACE13100 while downloading Management pack fails in VCF Operations solutions catalog via HTTP/HTTPS proxy
search cancel

Error LCMMARKETPLACE13100 while downloading Management pack fails in VCF Operations solutions catalog via HTTP/HTTPS proxy

book

Article ID: 438465

calendar_today

Updated On:

Products

VCF Operations

Issue/Introduction

Attempting to download management packs from the solutions catalog in VCF Operations configured with HTTP/HTTPS proxy server results in a download failure.

Fetching catalog metadata, images, and access tokens works successfully, but downloading the EULA file and the actual management pack content fails with a timeout.

Timeout error messages are observed in the /var/log/vrlcm/vmware_vrlcm.log file on the Fleet Manager node:

2026-04-15T13:04:31.686Z ERROR vrlcm[1259] [http-nio-8080-exec-3] [c.v.v.l.m.u.MarketplaceServiceUtil] – EULA file download failed due to an exception.
java.net.SocketTimeoutException: connect timed out
2026-04-15T13:06:46.944Z ERROR vrlcm[1259] [pool-3-thread-45] [c.v.v.l.p.c.m.t.CloudMarketplaceContentDownloadTask] – Exception occurred :: com.vmware.vrealize.lcm.common.marketplace.exceptions.MarketPlaceException: Unexpected IOError occurred.
2026-04-15T13:06:46.944ZINFO vrlcm[1259] [pool-3-thread-45] [c.v.v.l.p.a.s.Task] – Injecting task failure event. Error Code : 'LCMMARKETPLACE13100', Retry : 'true', Causing Properties : '{ CAUSE :: skipTask === }'
com.vmware.vrealize.lcm.common.marketplace.exceptions.MarketPlaceException: Unexpected IOError occurred.

Environment

VCF Operations 9.0.2

Cause

The VCF solutions catalog has migrated its backend content delivery storage from AWS S3 to Google Cloud Platform (GCP) storage.

Due to missing GCP host (https://storage.googleapis.com/) in the Fleet Management node's proxy whitelist, the outbound HTTP/HTTPS traffic to download the content is blocked, resulting in the connection timeouts.

Resolution

To resolve this issue, the new GCP storage URL must be added to the proxy whitelist configuration in the Fleet Management node.

  1. Connect to the Fleet Manager node via SSH as the root user.
  2. Open the proxy whitelist configuration file using a text editor:
    vi /var/lib/vrlcm/final/proxy/proxy.list
  3. Add the following URL to the list to allow the connection: https://storage.googleapis.com/
  4. Save the changes and exit the text editor.
  5. Return to the VCF Operations UI and retry the management pack download from the solutions catalog.
Powered by Wolken Software