Enable automatic Ping monitoring for all MCS-managed servers

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

• Users are unable to deploy ping monitoring to all servers added through the Monitoring Configuration Service (MCS).
• Configuring 'Network Connectivity Enhanced' or net_connect profiles via MCS does not work as expected.
• Alarms or QoS data for ICMP/Ping are not generated despite proper configuration in the Operator Console (OC).

Environment

• DX Unified Infrastructure Management (DX UIM)
• Monitoring Configuration Service (MCS)
• net_connect probe
• net_connect_mcs_templates version 3.44 or lower

Cause

A defect exists in the net_connect_mcs_templates version 3.44 where the template fails to generate failure alerts or deploy profiles correctly when configured through MCS.

Resolution

To resolve this issue, you must upgrade to net_connect_mcs_templates version 4.04 or higher and activate the new templates.

 

Step 1: Deploy and Activate New Templates

1. Download the net_connect_mcs_templates package (version 4.04 or higher) from the Broadcom Support Portal.
2. Deploy the package to the primary hub where the mon_config_service (MCS) probe is running.
3. Open the Probe Utility (Ctrl+P) for the mon_config_service probe.
4. Execute the activate_probe_templates_package callback with the following parameters:

• probe_name: net_connect
• templates_package_version: 4.04

Step 2: Migrate Profiles (If Necessary)

If profiles are still not visible in the Operator Console or the package status remains stuck in "migrating" or "error":

Run the one_step_migrator callback via the mon_config_service probe utility.

 

Step 3: Verify Activation

SELECT * FROM SSRV2ProbeTemplatesPackage 
WHERE probe_name='net_connect' 
AND probe_template_pkg_version='4.04';