Troubleshooting: configure-sgw tool not launching

Products

• Carbon Black Cloud Workload

Issue/Introduction

The configure-sgw tool fails to run if the required Python environment dependencies are missing.

Environment

Carbon Black Sensor Gateway v1.2.3

Resolution

To resolve this, you must install three specific libraries used for the tool's interface and formatting.

Run the following command in your terminal

pip3 install simple-term-menu==1.6.1 rich==13.5.2 art==6.0

 

Required Library Details

Library	Version	Purpose
Simple-term-menu	1.6.1	Interactive menus
Rich	13.5.2	Text formatting
Art	6.0	ASCII text styling

 

Note: This has been fixed in Sensor Gateway version 1.2.4