Event Console not loading in FE

Products

• VMware Smart Assurance

Issue/Introduction

• When attempting to load the Event Console in the Front End (FE), the console fails to display notifications. The following error is observed in the mashupengine.log:
  • TypeError: null has no such function "indexOf" in at line number 529
• Additionally, manual verification of the Smarts EDAA URL may result in a timeout: http://<Hostname>:8080/smarts-edaa/msa/<Domain>/types/ICS_UserProfile/instances?alt=json

Environment

All supported releases of M&R and Smarts

Cause

The CheckProfileValidityMashup request originating from M&R times out at the Smarts EDAA layer. This occurs because Smarts EDAA is unable to connect to the Global Service Assurance Manager (GSAM) due to missing or incorrect permissions for the _edaa user in the Smarts configuration files. Specifically, the _edaa user account may be commented out or may not have the All or Impersonate option enabled in serverConnect.conf.

Resolution

To resolve the timeout and restore the Event Console functionality, update the _edaa user permissions:

1. Log in to the Smarts SAM server.
2. Navigate to the following directory: [BASEDIR]/SAM/smarts/local/conf
3. Open the serverConnect.conf file for editing.
4. Ensure the entry for the _edaa user is uncommented and includes the All option. It should follow this format: *:_edaa:<password>:All (Note: You can also use Impersonate if required by your security policy).
5. Save and close the file.
6. Restart the following services to apply the changes:
   • GSAM service
   • Tomcat service
7. Verify that the Event Console loads correctly in the W4N FE.