Unable to see the JAWS Domain when logging into AAI

Products

• Automation Analytics & Intelligence

Issue/Introduction

Administers have the ability to hide the JAWS user domain and other domains in AAI.

If the JAWS Domain is hidden and there is an issue with the visible domains, it may leave you locked out of AAI.

Environment

AAI

Resolution

In order to make the JAWS domain visible again, you can follow the steps below:

1. Stop the AAI service

2. Have your DBA kill any connections from the AAI server to the database

3.  Run the update command and commit

UPDATE LdapDomain SET hideLogin = 0 WHERE domainName = 'JAWS';

COMMIT;

4. Check the value is now set to 0 for the hideLogin column

SELECT * FROM ldapDomain;

5. Start the AAI service

6. Check the value again,

SELECT * FROM ldapDomain;

 

7. Go tot he AAI login screen and you should be able to see the JAWS Domain