HTTP 500 Error When Uploading Large Product Files (>10GB) via Ops Manager Classic UI

Products

• VMware Tanzu Platform - Cloud Foundry

Issue/Introduction

When attempting to upload a large product file larger than 10GB using the Ops Manager Classic UI in version 3.3, the upload fails with an HTTP 500 Internal Server Error.

The following error may be observed in the /var/log/opsmanager/tempest-web.log on the Ops Manager VM: 

/var/log/opsmanager/tempest-web.log:2026-04-24 08:44:13 +0000 Rack app ("POST /classic/product_adds" - (<IP>)): #<Rack::Multipart::BoundaryTooLongError: multipart Content-Length 18943149193 exceeds limit of 10737418240 bytes>

Environment

VMware Tanzu Platform - Cloud Foundry
Operations Manager

Cause

This issue is caused by a bug in the Ops Manager Classic UI that prevents the processing of file uploads exceeding 10GB.

Resolution

This issue is scheduled to be resolved in a future patch release. To work around this limitation, use one of the following methods to upload your product file:

Method 1: Use the New Foundation Core UI

1. Navigate to the Ops Manager URL.
2. Ensure you are using the new Foundation Core UI instead of the "Classic" interface.
3. Attempt the upload again.

Method 2: Use the om CLI

The om command-line tool does not have the same size restrictions as the Classic UI.

1. Authenticate with the Ops Manager API.
2. Run the following command to upload the product:

   om upload-product --product /path/to/product-file.pivotal