iGateway crash on Windows 2025 during EEM UI export

Products

• Autosys Workload Automation

Issue/Introduction

The CA iTechnology iGateway 4.7 service terminates unexpectedly when running on Windows 2025 while attempting to export policies via the EEM User Interface (UI).

• This crash does not occur on Windows 2022.

• The crash does not occur when using the safex utility to perform the export from the command line.

Environment

 

• Operating System: Windows Server 2025

• Component: CA iTechnology iGateway 4.7 / Embedded Entitlement Manager (EEM) 12.7.2

 

Resolution

This issue is caused by stricter OS-level memory management and stack protections introduced in Windows Server 2025, which conflict with the current eiamSpindle.dll.

1. Workaround: The issue can be avoided by using the safex utility to export policies from the command line instead of using the EEM UI.

2. Permanent Fix: A fix for this issue will be included in a future release of EEM. An updated version of the eiamSpindle.dll file is available to address this behavior.

Example safex Export Command:

safex -h <EEM_servername> -u <admin_user> -p <password> -f <XML_file>

Sample contents of the XML file (<XML_file>):

XML

 

<Safex>
 <Attach label="WCC0004"/>
 <Export file="WCC0004-backup.xml" globalfolders="y" globalusergroups="y" globalusers="y" globalsettings="y" folders="y" usergroups="y" users="y" calendars="y" policies="y" appobjects="y"/>
 <Detach/>
</Safex>

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Next Steps:

• If you require the updated eiamSpindle.dll, please verify your current EEM patch level.

• Test the safex export in a non-production environment to ensure all required application objects and policies are captured correctly.

• Monitor for the next EEM release notes for the inclusion of this fix.