VLCR Error Unable To Manage Regions And Connectors Down After Maintenance

Products

• VMware Live Recovery

Issue/Introduction

VMware Live Cyber Recovery (VLCR) UI displays the error message "Unable to manage regions or perform any changes at the moment" when selecting Manage Regions. Connectors are simultaneously observed in a down state. Symptoms begin persistently following scheduled VLCR maintenance.

Environment

VMware Live Cyber Recovery (VLCR) all versions

Cause

The primary cause for the UI failure is the Isolated Recovery Resource (IRR) EC2 instance entering a hung state because the amazon-ssm-agent software stopped sending heartbeat signals to the AWS Systems Manager service.

Resolution

 

• Contact Broadcom Support to internally recover the affected IRR EC2 instance and restore the amazon-ssm-agent heartbeat to the AWS Systems Manager.

• Reboot the affected connectors to flush old, cached credentials from the system memory, forcing the connectors to initiate a new login session and authenticate using updated credentials.