Windows Jobs with PREP_PROCESS_FILENAME Log Authorization Errors When Password Contains Non-ASCII Characters

Products

• CA Automic Workload Automation - Automation Engine
• Automic Automation
• Automic SaaS
• CA Automic One Automation

Issue/Introduction

Windows-based jobs may log an authorization error during the pre-process phase when using the PREP_PROCESS_FILENAME function. This behavior is observed when the same Login object is configured both at the job level and within the PREP_PROCESS_FILENAME call, and the associated password contains non-ASCII characters (e.g., §).

The below exception is logged within the ACT report 

2026-03-23 15:17:03 - U00011439 Cannot log on as user '<username>'. Error code: 'n/a', error description: 'java.io.IOException javax.security.auth.login.LoginException: The user name or password is incorrect

Environment

Release: v24.4.4

Component: Automation Engine

Cause

DE184368

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:

Component(s): Automic Engine 

Automation.Engine 24.4.5 - Planned release July 2026

Additional Information

Desc: A problem has been fixed, where PREP_PROCESS_FILENAME failed due to an authentication error if the password contained non-ascii characters.