Configuring Offline Depot Fails With "A problem has occurred on the server. Please retry or contact the service provider and provide the reference token"
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Configuring Offline Depot Fails With "A problem has occurred on the server. Please retry or contact the service provider and provide the reference token"

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Article ID: 438015

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Updated On:

Products

VCF Operations VMware SDDC Manager / VCF Installer

Issue/Introduction

  • The environment was once connected to a depot before
  • When configuring the offline depot through the UI there is an error: "A problem has occurred on the server. Please retry or contact the service provider and provide the reference token"

  • The following entries are seen in /var/log/vmware/vcf/lcm/lcm-debug.log of the SDDC manager

         Out Stream: LocalProcess INFO: 2026-04-20 15:44:48 - Setting up UMDS configuration

Error Stream: LocalProcess ERROR: 2026-04-20 15:44:57 - Failed to add new URL: https://fqdn:443/umds-patch-store/hostupdate/__hostupdate20-consolidated-index__.xml, Error: Failed to parse file /nfs/vmware/vcf/nfs-mount/umds/patch-store/hostupdate/vmw/__hostupdate20-consolidated-metadata-index__.xml: unclosed token
LocalProcess ERROR: 2026-04-20 15:44:57 - Failed to add new URL: https://fqn:443/umds-patch-store/hostupdate/__hostupdate20-consolidated-index__.xml, Error: Failed to parse file /nfs/vmware/vcf/nfs-mount/umds/patch-store/hostupdate/vmw/__hostupdate20-consolidated-metadata-index__.xml: unclosed token

LocalProcess ERROR: 2026-04-20 15:40:31 - CreateFile Error: System error 28: No space left on device; Context: write file failed for /nfs/vmware/vcf/nfs-mount/umds/patch-store/version.txt
LocalProcess ERROR: 2026-04-20 15:40:31 - Error with the configured patch store /nfs/vmware/vcf/nfs-mount/umds/patch-store. System error 28: No space left on device; Context: write file failed for /nfs/vmware/vcf/nfs-mount/umds/patch-store/version.txt

 

 

 

Environment

VCF 9.x

SDDC Manager 9.x

Cause

This issue occurs when the metadata index file hostupdate-consolidated-metadata-index.xml in the local patch store is incorrectly sized or corrupted during the download/sync process, preventing the system from properly parsing patch metadata

Resolution

 

  1. Navigate to the UMDS patch store directory.
  2. Delete the invalid hostupdate-consolidated-metadata-index.xml file.
  3. Re-run the offline depot connection or sync task.
  4. The system will automatically download a fresh, valid copy of the metadata, allowing the connection to succeed.

 

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