VLR appliance Converge error "At least one service does not support convergence....."

Products

• VMware Live Recovery

Issue/Introduction

* A VMware Live Recovery (VLR) 9.0.4 or higher recovery appliance 'Converge' action fails on step 2 of wizard, in the VLR VAMI Converge.

 

* A previous Upgrade/Converge attempt failed, and appliances have been rolled back to previous versions after repowering original VMs

    "At least one service does not support convergence. Upgrade such services to a version that supports convergence and try again"

Environment

VMware Live Site Recovery 9.x

Cause

This error typically occurs during the convergence of VMware Live Site Recovery (VLSR) appliances where the system detects stale or unsupported service registrations in the vCenter Lookup Service.

    i.e. a stale service (such as vSAN Data Protection) from a previous failed convergence attempt blocking the converge process

Resolution

1. Log in to the vCenter Server via SSH.
   
   
2. Run the following command to list registered services:
   
   /usr/lib/vmidentity/tools/scripts/lstool.py list
   
   
   
3. Search the output for these service registrations, where the URL matches the stale appliance hostname and copy the Service IDs
   
   Service Type: dp.aps
   Service Type: snapshotservice 
   
   
   
4. Navigate to the vCenter Managed Object Browser (MOB) at: https://<vCenter_FQDN>/lookupservice/mob/?moid=ServiceRegistration&method=Delete
   
   
5. Enter the Service ID for Service endpoint.
   
   
6. Click Invoke Method to remove the stale entry 
   
   
   
7. Rerun the VLR Converge task.