Rally: Login dealing with common names

Products

• Rally SaaS

Issue/Introduction

When a user leaves the company and we hire a different person with the same name, how do we make sure that the new user doesn't inherit the access of the first user?  This is especially important when we use the standard, [email protected]

Cause

Common names can create access problems.

Resolution

When creating the new user's profile, first check to make sure that it does not already exists in Rally.  If it does, rename the existing ID so that you can create the new user's ID.  This will ensure that the new user is starting with a clean slate and not inheriting the access and history from the previous user with the same name.