Threshold-based alarms not syncing from DX NetOps Portal to Spectrum
Article ID: 437577
Updated On:
Products
Issue/Introduction
Threshold-based alarms fail to synchronize from the DX NetOps Portal to Spectrum ․
ERROR MESSAGE from /opt/CA/PerformaceCenter/DMService.log* : "Failed to make request: 302 Found"
SYMPTOMS:
Alarms not appearing in Spectrum.
Requests sent to Event Manager service but new events unrecognized.
System time sync discrepancy observed.
CONTEXT: Occurs after integration between Network Observability and Spectrum ․
IMPACT: Administrators cannot monitor threshold alarms in Spectrum.
Environment
DX NetOps Classic 24.3.1
Cause
The underlying group cache in the database becomes corrupted, causing the event sync failure․
Resolution
PREREQUISITES:
Database access
STEPS:
Step 1․ Rebuild corrupted group cache.
Step 2. Login to the mysql database on NetOps portal server.
Command: replace into em.general values ('GroupPathCache.RebuildEventItemInfo', 'true');
EXPECTED: Query executes successfully ․ NOTE: This forces the event cache to rebuild ․
VERIFY SUCCESS:
Verify threshold-based events appear in Spectrum ․
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