Error: "File ds:///vmfs/volumes/########-########-####-########e650/_<iso_name>.iso was not found" when trying to take a backup using Zerto

Products

• VMware Cloud Director

Issue/Introduction

•  On Zerto you have the following error during VMware Cloud Director(VCD)reflection, due to some Virtual Machines were are missing MoRefId:
  
  "Id": "urn:vcloud:vm:########-########-####-########ed1b", "MoRefId": null, "HRef": "https://<vcd-fqdn>/api/vApp/vm-########-########-####-########ed1b", "Name": "<Name of the VM>", "VDC": "urn:vcloud:vdc:<vdc_id>", "Org": "urn:vcloud:org:<org_id>", "Container": "urn:vcloud:vapptemplate:########-########-####-########bf32", "Status": "FailedCreation"
  
  
• On VCD you will see the below error on tasks:
  
  com.vmware.ssdc.util.exceptions.FileNotFoundException: File ds:///vmfs/volumes/########-########-####-########e650/_<iso_name>.iso was not found at com.vmware.ssdc.library.vim.LmVim.Convert(LmVim.java:356)

Environment

VMware Cloud Director 10.6.1.1

Cause

This is caused by Virtual Machines that are in a "FailedCreation" or stale state inside the VCD database.

Resolution

To resolve this issue, contact Broadcom Technical Support and note this Knowledge Article ID (437514) in the problem description. For more information, see How to Submit a Support Request