Service Catalog mail notification showing hidden field

Products

• CA Service Catalog

Issue/Introduction

Option groups are shown in Mail Details, but not displayed in the Catalog UI.

This occurs only when copying a ticket. It does not occur when the ticket is created from scratch.

Environment

Service Catalog 17.4 GA to RU5

Cause

This issue has been identified as a defect

Resolution

There is a testfix available for 17.4 RU4 and RU5. If you need the fix, please submit a case with support team.

The solution to this issue has been resolved and will be included in the following releases:

ETA for 17.4 RU6: Q4 2026 (subject to change)

ETA for 17.5: Q3 2026 (subject to change)