Web Console installation is failing

Products

• VMware Smart Assurance
• Network Observability

Issue/Introduction

When attempting to run the SMARTS SAM Console installer on a Linux platform, the process fails immediately after extracting the JRE. The console output shows:

Preparing to install
Extracting the JRE from the installer archive...
Unpacking the JRE...
Extracting the installation resources from the installer archive...
Configuring the installer for this system's environment...
Launching installer...
JRE libraries are missing or not compatible....
Exiting....

Environment

All supported Smarts versions

Cause

The installation process utilizes /tmp as a staging area for files, however there will be an installation failure, if /tmp lacks sufficient space or does not permit program execution (if /tmp is mounted with a noexec option as specified in /etc/fstab). 

Resolution

It is advisable to establish an alternative temporary area for installation by creating a directory on a file system with ample space and executable privileges and then run the installer. This can be achieved by setting the IATEMPDIR environment variable. For example:

mkdir /opt/tmp
export IATEMPDIR=/opt/tmp

Additional Information

Installation prerequisites for Smarts