Attributes not in the correct order in the Identity Portal approval form "Additional Information" tab

Products

• CA Identity Suite
• CA Identity Portal

Issue/Introduction

Approval forms in Identity Portal do not display user attributes in the same sequence as they are defined in the Identity Manager (IM) Approval Screens.

When a request originates from Identity Manager and is viewed in the Identity Portal "Tasks" module, the information under the "ADDITIONAL INFORMATION" tab—which is sourced directly from the IM approval task screen—appears reordered or jumbled, making it difficult for approvers to review data in the expected format.

Environment

   Product: CA Identity Suite (Identity Portal / Identity Manager)
   Versions: 14.5.1 (specifically CHF2), v15

Resolution

The fix is scheduled to be included in the next cumulative fix pack for Identity Suite v15 - fixpack 6.

Customers on version 15 are advised to upgrade to the latest fix pack once it is released to resolve the attribute ordering mismatch.