The error OPS3127S VSAM READ UPDATE FAILED, RC=X'00000010' occurred because SMSVSAM was terminated before the OPS/MVS region finished its shutdown tasks. Since the environment was configured with PLEXVARRLS=YES, the SMSVSAM task is a mandatory requirement for VSAM RLS operations.
We saw in the log, for the reporting customer, that they were using PLEXVARRLS=YES, and hence the SMSVSAM task is required. The log showed that SMS stopped it early in the process leading to the reported messages. We then saw where SMSVSAM was subsequently started again and there were no more OPS3127S messages after that.
To use VSAM RLS, all the following must be true:
In order to avoid this situation in the future the recommendation is to make SMSVSAM a prerequisite for another task later in the shutdown process. and it can even be after the JES2 shutdown without causing further problems.