Identity and Access Component Configuration in VCF Operations fails with: “Error occurred while configuring the component for SSO"

Products

• VCF Operations

Issue/Introduction

Component Configuration under Identity and Access Management in VCF Operations fails with the below error:

Error occurred while configuring the component for SSO. Check support logs under control panel for more details

In the vcops-bridge logs in VCF operations under /storage/vcops/logs shows:

2026-04-16T08:52:45.313Z INFO vcfops-bridge 32033 [ops@4413 threadId="357" threadName="DistTaskAuthSourceTaskTimer"]
[com.vmware.vcops.bridge.server.vidb.persistence.VidbAuthSourceService.updateAuthSource] Updating the Auth source configuration AuthSourceConfig{vidbResourceId='xxxxxxxx-xxxx-xxxx-xxxx- xxxxxxxxxxxx', clientId='null', vidbHostname='example.com', vcfInstanceId='xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx', vcfComponentId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxx, componentHostname='example.com', errorMessage='HttpResponseStatusException(status-401, reason=API call https://example.com/api/session failed with status 401 and error {"error_type":"UNAUTHENTICATED","messages":[]}, hostname=example.com)', componentType=VCENTER, status=FAILED, createdAt=1776328623865, lastActiveTime=1776329565313, editable=true,
updatedAt=1776328965253}

Environment

VCF Operations 9.x 

Cause

The username/password provided in VCF Operations Integrations for vCenter/NSX-T adapter is incorrect. 

Resolution

To resolve the issue, follow the below steps:

1. Login to VCF Operations UI 
2. Navigate to Administration -> Integrations -> VMware Cloud Foundation 
3. Located the vCenter/NSX-T in question and click on Edit 
4. 'Validate Connection' will show a username/password error 
5. Update the credentials -> Validate Connection -> Accept the Certificate -> Save 
6. Go back to Identity and Access page.
7. Select the vCenter/NSX-T, click Configure Component
8. The SSO should be successfully configured now. 

Now that the Identity Broker is integrated, log into each component under its local administrator account (for example, [email protected] for vCenter) and assign the required roles to the corresponding directory users or groups. This is a one-time task. For example, assign your Active Directory administrators group the following roles: CloudAdmin in VCF Operations, Administrator in each vCenter, and Enterprise Admin in NSX Manager. After that, members of this group will be able to log in via unified SSO and gain administrative access to all components without using local accounts.